Table of Contents

General Questions

1. How can I purchase your products?
2. How long does it take to ship once I order?
3. What are the INI files for all our products?
4. What is Pivot and why do I need it?
5. Spyware Protection: Webroot - Instructions for Free Scan
6. How to keep programs from starting automatically when the PC is turned on.
7. Can I still use Windows 98 SE?
8. How do I verify the version of my software?

RealEasy Appraisals

1. How do I know what version I have?
2. How do I update Appraisals to the latest version?
3. Lock ups and other unexplainable events in RealEasy Appraisals
4. What files do I need to backup the WCA software?
5. Dimension Calculator, How to turn it OFF
6. "Font description file missing" error when opening REAppriasals
7. What are "custom skeletons" and how do I update them?
8. I am unable to type in any comments in the "Sales Comment" field on the URAR comp 4-6 page.
9. Installing on Windows 98SE I get the following file error: C:\windows\system\regsvr32.exe
10. Review-It is not working for the new URAR form
11. Trying to open REPhotos Plus, Appraisals gives a General Protection Fault in BC3rtl.dll error 
12. REA and REP - NTVDM.exe error Windows XP Media Center Edition 2005
13. Windows Explorer and REA FILE OPEN display different lists of Files
14. Version 3.5 and 3.51 - Neighborhood Databases Not Returning Info Correctly
15. Version 3.5/3.51 -  Odd Problem Where the Subject Address is in All Caps when opened directly from Email or Windows Explorer
16. REA 3.5 - SRIP form - Filling out the Value / GBA, VALUE/UNIT fields doesn't allow me to edit these fields
17. Adobe PDF - Nuance Alternate
18. Once I have a PDF creator installed, how do I make a PDF and email it?
19. How to Add 2 photo subject photo pages
20. When I print to PDF, my pages are overlapping each other or I have vertical lines through the report
21. How to transfer Quick Responses (F KEYS) from one form type to another
22. Fields are too short for text... How to change the font in multiple fields permanently
23. "Invalid Argument for Report Lock or Already in use" error when running a Windows 98 server
24. Improper Opening of Appraisals through Windows Explorer - Green/White appraisal icons
25. Appraisal New File Number Does Not Increment Correctly
26. What causes corrupt report errors in REA?
27. File Index: Can I search by neighborhood?
28. My mouse doesn't scroll in Appraisals. What's Wrong?
29. How to make a Macro that fills in 3 fields at once
30. How to ADD Rental Comparables to a report and use the IMPORT function
31. How to save a scanned picture or license into a custom skeleton for future use
32. How do I update the Appraiser License Date?
33. Windows XP ONLY- MS-DOS Error message when starting REA: autoexec.nt
34. How to Add Additional General Photo Pages and use the IMPORT function
35. How to ADD Additional Sketch Pages and import an old report/drawing's Sketch pages
36. How to print a list of all your appraisals you've done
37. Error 1309 opening Appraisals on a DELL PC
38. F Keys not functioning in REAppriasals
39. How to RESTRUCTURE a report and use the IMPORT function
40. “Image Files Not Found” Message Opening A Report
41. Scanning into Appraisals General Instructions
42. Clicking on File>Open the program is VERY slow
43. How can I get further support on this product?
44. We purchased XSites with the understanding it would work with RealEasy Appraisal software, but it doesn't. Should it?
45. USPAP 2005 / USPAP 2006 Information
46. Updating Lighthouse for Appraisal Translation
47. You create a signed PDF with PDF-XChange and sending to your lender, but when they print it to paper, the signature does not print.

RealEasy Photos Plus

1. How do I know what version I have?
2. How do I update to the latest version?
3. Internet Update won't update. What's wrong?
4. Black boxes appear on the main screen of REPP
5. Error F-MIT
6. Error 3343 in RealEasy Photos Plus / Foxcon
7. Installing errors - DAO 350.dll, DAO35.cnt, DAO 3032.dll
8. How can I get further support on this product?

RealEasy Maps Plus

1. How do I know what version I have?
2. How can I tell Maps+ has been installed?
3. How can I get further support on this product?

RealEasy Office Plus

1. How do I know what version I have?
2. How do I update to the latest version?
3. Runtime Error 6 "Overflow"
4. How can I get further support on this product?

RealEasy Sketches

1. How do I know what version I have?
2. Won't allow you to draw an angle (snaps back to a straight line)
3. How can I get further support on this product?
4. How do I duplicate a RealEasy sketch when duplicating an appraisal report?

Apex^TM

1. How do I know what version I have?
2. Error 339 in Main: “Loading CApexSpx"
3. Apex won't import my sketch into my appraisal. What's wrong?
4. Old Drawing appears when opening a new file
5. How can I get further support on this product?
6. How do I duplicate an Apex sketch when duplicating an appraisal report?

Legacy Programs Including:

• RealEasy Photos
• RealEasy Comps
• RealEasy Office
• RealEasy Maps II

1. Does WCA support these products?
2. What does Legacy mean?
3. How do I know what version I have?
4. How can I get further support on this product?

Third Party Products: AIReady^TM, Lighthouse^TM, Geolocator^TM

1. What is a third-party product?
2. How do I know what version I have?
3. Am I "AI Ready"?
4. How do I get the latest AI Ready?
5. How do I use AIReady?
6. Why do I have to use Lighthouse instead of emailing a PDF?
7. How do I update Lighthouse to the latest version?
8. How can I get further support on these products?
    

General Questions

How can I purchase your products?

You can find out more about our products by visiting the Sales section of this website. You can also call us at 800-528-3445. Our sales staff is available to answer your questions Monday-Friday 8:30AM-5:30PM EST.

Back to Top

How long does it take to ship once I order?

We typically ship your installation packet the same day or the following day of your order. Replacement digital signatures and registration name/code changes can be emailed immediately.

Back to Top

What are the INI files for all our products?

As a rule Programs go on C:
Data goes on the network (?:) or local drive (C:)
Private information goes on C:

These control files are found in the <windows> directory.

Appraisal Software REA = TRA.ini
REPhotos Plus = REP2000.ini
RESketches = SMSDraw.ini
REOffice = OM.ini
REOffice Plus = TOM.ini
REComps = Compmgr.ini
REPhotos = Photomgr.ini
Apex = Installs off of c:\tra

Back to Top

What is Pivot and why do I need it?

PIVOT is a program that will switch your laptop between working on a network and working as a standalone computer.
When attached to the network, the data directories are on the fileserver (say) the N: drive. (This is true not only for Appraisals, but also Photos Plus, Sketches, Apex, etc...). When you detach your laptop from the network, it can no longer find the N: drive and the data pointers must be changed to local drive C: 

You can manually change the data settings in the .ini control files and you can copy the appraisals from one \tradata\data folder to the other and the sketches from one \smsdata folder to the other but PIVOT is an inexpensive way to save a lot of time and trouble.

Briefly, you install the programs, working files and the data to the laptop’s local drive C:  This creates the necessary folders, pointers and control files on the laptop so it will work stand alone. You tell PIVOT that these are your settings when disconnected from the network and PIVOT will remember them. Then you connect to the net work and re-install the software pointing the data folders to the fileserver and tell PIVOT what the network data settings are. PIVOT will also remember these settings.

To use when connected to the network: Open PIVOT and tell it you are connected to the network. Then open the Appraisal program and work normally.
To use when disconnected from the network: Tell PIVOT you are disconnected. Then open Appraisals and the program works entirely from the laptop's local C: drive.

Pivot also contains a built in file transfer routines to send files back and forth between the network and the laptop's local hard disk. However there is one consideration you must understand associated with sketches. When you do a sketch the sketch is saved to the active data directory and only a representation of the sketch is embedded in the appraisal sketch addenda.  That means when you copy the appraisal to the other system there is no way to access and modify the sketch unless you also copy the sketch file. PIVOT will do that for you too.

Please give our sales staff a call if you're interested in licensing PIVOT. You are provided with easy detailed instruction for installing and it comes with our customary 45 days of free technical support.

Back to Top                                           

Spyware Protection: WebRoot - Instructions for Free Scan

Spyware is a lot like a virus except worse. It is very insidious. Signs are a slow down in processing, unexpected pop ups, weird unexplainable things happening on your computer.  This is the one that can obtain your personal information and pass it on to others with out your knowledge.

We have found most freebee anti spyware programs aren't very good. 
We have used Webroot on our system for over a year and haven't had a spyware problem since installing it.

The following will take you to the Webroot website and provide a free scan of your computer.

Log on to the internet   www.webroot.com
At the lower left there is a Consumer Spy Audit option (for home and small businesses). On the next screen at lower left there is a Free Spy Scan.
After it completes (minute or two) it will display the results of 4 categories at right. If there are any numbers not 0 (zero) you have spyware which may account for your problems.
You can download Webroot for $29 and all updates are free for a year.

Back to Top

How to keep programs from starting automatically when the PC is turned on.

Go to start > run  (type) msconfig <ok>
Click on the startup tab and uncheck as many items as you like… be sure to leave your antivirus running…
Don’t worry about unchecking something if you don’t know what it is. As soon as you reboot you can recheck any of these items by going back into msconfig.
Once done, apply and close, and respond Yes to restart.

When you reboot a warning window will open. Check the box that says “don’t show this to me again” then click ok.

Back to Top

Can I still use Windows 98 SE?

Back to Top

Software Versions

Q: How do I verify the version of my software?

A: It is a good idea to know what version of software you are using. To verify: while in RealEasy Appraisals, go to Help, About. You will see the version number such as Version 3.51, with the date this version was originally issued such as 06/19/006.

The same procedure applies to any software. While in the software, go to Help (at the top of your screen), About.

Back to Top

RealEasy Appraisals

How do I know what version I have?

To determine what version of RealEasy Appraisals you have installed, open RealEasy Appraisals to the “gray” starting screen. Across the top toolbar select HELP > ABOUT. The version number and date are listed.

Back to Top

How do I update Appraisals to the latest version?

First you need to make sure you know what version of Appraisals you have licensed. This is printed on your registration code paper that came with your software or can be determined by selecting Help > About with the Appraisal software opened.
NOTE: MOST of these internet downloads require a High-speed Internet connection like Cable or DSL (NOT Dial Up). If you are on a Dial Up internet, call sales for a replacement CD at 800-528-3445.
If at any point you need technical help with any of the instructions, you can call our technical support department at 888-528-3445 but please note that ALL calls are billable unless you’re under a 45 day warranty. It may be in your best interest to purchase a replacement CD for $25. The replacement CD will have all of the up-to-date products. Using the Quick Start Guide that came with your original shipment you can follow the step by step instructions to reinstall each product. If you would like to order a replacement CD, please call sales at 800-528-3445.

*** IMPORTANT NOTICE ***

Click here for important pre-installation information regarding saving custom skeletons before updating RealEasy Appraisals version 3.51. (Page 1 of PDF document)

If you are experiencing errors related to custom skeletons after updating RealEasy Appraisals version 3.51 and you did not follow the procedure above, then click here for help. (Page 2 of PDF document)

REALEASY APPRAISALS
Open RealEasy Appraisals 
Select Help > About
Verify if you have version 3.5 or 3.51
If you have any versions prior to 3.5, please call sales for pricing to upgrade.

1.  Close RealEasy Appraisals
2.  Log on to the Internet - anywhere - just log on
3.  Click on the following link
For REAppraisals version 3.5
ftp://ftp.wca-inc.com/downloads/REA35/

For REAppraisals version 3.51
ftp://ftp.wca-inc.com/downloads/REA351/

4a. IF you are on a Stand Alone Computer right click on the newest dated file and select [Copy to Folder] and save the file to a location where you can easily find it afterwards – your DESKTOP for example. When the download is complete, browse to the location where you saved the downloaded file and double click on the filename to actually install the update.
        
4b. IF you are a workstation on a network right click on the newest dated file and select [Copy to Folder] and save the file on your fileserver where all of your workstations have access to it.
After Saving the downloaded file, browse through My Computer to the fileserver and double click on the downloaded file to actually install it.  Repeat the install on all workstations.

***NOTE***
If you use custom skeletons they will need to be updated.
(To determine if you have custom skeletons, go to FILE > NEW > Choose a form type > OK.  The next screen will list the skeletons for that type of report. Anything listed that is not the 3x5, 4x6, or MIN, are your custom skeletons and need to be updated. Check this for each form type. You may have several skeletons listed for several different main forms, all will need to be updated.) For instructions on how to update custom skeletons, consult the back of the GREEN Sheet you got with your software upgrade, or go to page 35 in the Quick Start Installation Guide that came with your original software shipment.

Back to Top

Lock ups and other unexplainable events in RealEasy Appraisals

When you open an appraisal the components of the appraisal are uncompressed and placed in your private working folder (c:\trapriv – each workstation has its own). When you save the appraisal these components are compressed and saved in your appraisal data folder then deleted from the working folder. However, if you have an abnormal shut down while an appraisal is open the components of the opened appraisal are “left hanging” in the working folder. (In some cases this is what permits us to salvage the appraisal.) The appraisal program is smart enough to tell the difference between these “left over” components and the components of the next opened appraisal – up to a point. But if too much garbage builds up in the working folder the program can get confused and cause unpredictable results.

To clean up your working folder make sure you close RealEasy Appraisals then click on Start > Run (type) c:\tra\tech\aifiles.bat <ok>.
The screen will “blink” once or twice and open the Appraisal program to give you a fresh start.

Notes to non-standard installations:
1 - Aifiles will not work if your program and private working folders are not our defaults. In this case you should delete all the *.axf, *.bmp, *.gif, *.jpg, *.pdf, *.sav, *.skt, *.ssv, *.rpt, *.tif and *.wmf files in your private working folder (default is c:\trapriv), the *.aux and temp.sgn files in your program folder (default is c:\tra) and the *.key files in one of your data sub folders (default is ?:\tradata\admin\control).
2 – If you are not sharing Quick Responses and other User Databases by locating them in your private working folder you should be careful NOT to delete them when cleaning up your private working folder.

Back to Top

What files do I need to backup the WCA software?

Please see the backup section of our website for more information on the crucial data you need to be backing up.

WCACrucialData.htm

Back to Top

Dimension Calculator, How to turn it OFF

To turn the "Use Dimension Calculator" question off.

Experts:
Add the following statement under [Options] in the tra.ini control file.
UseDimensionCalc=0

Detailed Help:
Click on Start > Run (type) c:\windows\tra.ini <enter>
Find the [Options] section by clicking on Edit > Find (type) Options > Find Next > Cancel. If you find a statement in the [Options] section that reads UseDimensionCalc=1 change the 1 to a 0 (zero). If you do not find that statement, go to the end of the [Options] line and hit <enter> to open a new line.  In the new line (type) UseDimensionCalc=0.
In either case select File > Save > File > Exit to save the changes and exit.

Back to Top

"Font description file missing" error when opening REAppriasals

Problem: "Could not locate font description file check directories paths and exe drive in Tra.ini."

Additional Information: This is caused by a corrupt TRA.INI control file in the Windows folder on your computer.

Solution: Delete the C:\Windows\tra.ini file, then reinstall RealEasy Appraisals from your latest CD. How to reinstall is included in the Quick Start Guide that came with your software.  Complete the process by accessing our website and installing the latest release.

Back to Top

What are "custom skeletons" and how do I update them?

The exact method to update customs skeletons can change from version to version of the WCA software. For exact instrcutions please refer to your most recent green or red sheet that came with your WCA shipment.

Back to Top

I am unable to type in any comments in the "Sales Comment" field on the URAR comp 4-6 page.

Problem:

In the latest URAR upgrade, on the page for additional comps 4, 5 & 6, I am unable to type in any comments in the "Sales Comment" field below the adjustment grid

Information:

The cause is corruption on the custom skeleton used to create that report.

Solution:

Resave your custom skeleton by using the CTRL open method. This is outlined in the Quick Start Guide instructions on Page 35.

Back to Top

Installing on Windows 98SE I get the following file error: C:\windows\system\regsvr32.exe

Problem:
You get an error message when trying to install RealEasy Photos Plus from CD 12 or newer.
Could not execute the external program.
C:\windows\system\regsvr32.exe.

Information:
Something in Internet Explorer is corrupt.
This is probably caused by spyware infecting the PC.
It may be Spyware causing the Windows System files to not function correctly. In this case, (and it is highly recommend ANYWAYS) go to a Best Buy/Circuit City type place. Pick up SPYSWEEPER (about $30) Install it on your PC and UPDATE IT! Then run a full scan and remove any spyware infections. You can load this on each PC in the office and do the same. Unfortunately, it's VERY hard to get rid of spyware once your infected (but easy to prevent). If you have infections, and doing the REMOVE in this program is not able to remove them, you may need to take the PC to a technician to have the spyware removed and Windows reinstalled - whatever becomes necessary.

Solution:
FIRST remove the spyware infecting the PC.
Then Reinstall Interent Explorer 6.0.
Go to My Computer, C: drive, program files, internet explorer, find ie6setup.exe. Double click on it to run it. (If you do not have this file, visit www.microsoft.com to download IE 6.0 installation and then install it.

*Please see General Question # 7 for information on limited support for Windows 98 SE.

Back to Top

Review-It is not working for the new URAR form

Problem:
Review It not working for the new UA5.

Information:
This is only a problem for customers using REA version 3.5 and 3.51 AND have a CD version 11.x.x or 12.0.1 or 12.0.2

Solution:

Open My computer

Browse to your C: drive.

Open the Windows folder (some systems this folder is called winnt).

Double click on the file called TRA or TRA.ini (there is only one with this EXACT name)

In the CUSTOM COMMANDS section of this note pad find the line that begins with REVIEWIT =

Change the line to look like the line below (basically you are changing the word reviewit.bas to be rev_ua5.bas)

ReviewIt=Tools,&Review-It Ctrl+Shift+W,rev_ua5.bas,Ctrl+Shift+W

Now Close the notepad, YES to save.

Review-It should work for both the old UA2 and the new UA5 forms.

Back to Top

Trying to open REPhotos Plus, Appraisals gives a General Protection Fault in BC3rtl.dll error 

Problem:
In the old URAR (UA2) form, if you have extended comments saved in a report, then try to open RealEasy Photos Plus, Appraisals will give a GPF BC3rtl.dll error and shut down.
Note: The UA5 (new urar) does not have this problem, only the old URAR (UA2).

Solution:
Update RealEasy Appraisals to the latest 3.51 version
Note: For customers with version 3.5 this is a billable update.
Please see the other Appraisal FAQ's for how to know what version you have and how to update to the latest.

Back to Top

REA and REP - NTVDM.exe error Windows XP Media Center Edition 2005

Problem:
When opening/installing RealEasy Appraisals or RealEasy Photos Plus, you get an error message about ntvdm.exe

Information:
This only applies to Windows Media Edition 2005.
The cause is an invalid default printer set in RealEasy Appraisals.

Solution:
The Default printer was one that is no longer attached to the pc (it was a physical HP printer that was offline).
Set the defprinter= statement to a different one or clear the line after the = symbol in tra.ini and OK.

In other words: Start > Run (type) tra.ini <ok>.
Find the line that begins with defprinter= and clear out the rest of the line after the = symbol. Save and close.
This may also apply to this same error in RealEasy Photos Plus. Edit the c:\windows\photomgr.ini control file and remove the default printer and change the default printer in Windows.
Then, in Windows, set default printer for the computer to a connected printer (it can be adobe if installed). Just make sure printer is really connected (not a phantom old residual from a disconnected or shut off printer). Then Reopen REA… it will grab the font settings from the default printer.

Additional Key words: TRA.ini winprint.drv winprint ntvdm printer spoolsv

Back to Top

Windows Explorer and RealEasy Appraisals FILE > OPEN display different lists of Files

Problem:
When you go to File > Open in RealEasy Appraisals there are little or no files listed in C:\tradata\data.
When you go to My Computer, and browse to the same default directory there are lots of files not seen from within RealEasy Appraisals.

Information:
This is caused by the attribute for archiving the tradata\data report files has been removed. This is often caused by a backup system that changes these archive attributes.

Solution:
Ultimately to keep the problem from reoccurring, change your backup system so that it does not change the archiving attribute in RealEasy Appraisals.
To manually fix this: Locate the TRADATA folder on your local C: drive or your network drive. Right click on the TRADATA folder > Properties > Advanced. Check the top 2 check boxes, "files ready for archiving" in particular. Then Apply and OK all the way out.

Back to Top

Version 3.5 and 3.51 - Neighborhood Databases Not Returning Info Correctly

Update to the latest version 3.5 or 3.51. Both most recent versions will allow you to edit these fields. See www.wca-inc.com for downloads of the latest. Make sure you download the correct version.

Back to Top 

Adobe PDF - Nuance Alternate

Most Lenders require the reports to be received in PDF format. The reason being that if the lender does not have our software they would not be able to read our appraisal report file.  PDF formats are easily readable by any computer that has the Adobe READER.  It’s installed on most computers already and if not it can be downloaded for free. The READER is free to be able to VIEW PDF documents. What you need to be able to CREATE PDF files from your appraisal is a PDF WRITER. We recommend Adobe Writer version 6.0 or 7.0. That is easy to find in any Best Buy/Circuit City type place. Adobe has good support for their products. Although Adobe is a bit more expensive, if you are not computer savvy, we strongly recommend purchasing Adobe Writer so you can receive free support from Adobe to help you install and use the product.

We suggest the saving to your Desktop if the pdf files are to be kept short term. Create a special folder for long term saves.
BEFORE clicking Save, be sure to check the box that says "View PDF File" (it's on the bottom of the SAVE AS box).
After the pdf is created give your PC about 10 to 15 seconds to pull up a preview of your appraisal in Adobe. Preview it then click the email button in the top right side (It looks like an envelope with an up arrow); It should open your default email client and attach the pdf file to the email.  All you need to do is address it, enter the subject and any message you wish to include and click on send.

There is a less expensive alternative made by a company called Nuance that creates PDF’s just like Adobe.

http://www.nuance.com/pdfconverter/

You want the PDF Create! 3. It is $50 (Scansoft changed it's name to Nuance).  PDF Create! 3 is the fast, reliable and affordable way to turn all of your PC documents, drawings and images into industry-standard PDF files.
Following are some further instructions for the Nuance Create! 3
Synopsis:
After creating and saving an Appraisal use Nuance to create a PDF file from the appraisal. Attach the PDF file to an E-Mail and send the E-mail.

FOR WINDOWS XP and 2000:
Create and Save your Appraisal.
Go to the Print Menu.
Set Your Printer to the Nuance PDF Creator and legal size paper.
Print to Nuance. This will create a pdf file and open a SAVE AS box.
At the top, select where you want to save the file (can be any where on the pc just as long as you know where).

Back to Top 

Once I have a PDF creator installed, how do I make a PDF and email it?

TO create and send a PDF:
Go to File > Print. Select Printer Setup and select your PDF creator. List the pages to print and select print. A message will display asking where to save the PDF file. Save it somewhere you can find it again if needed… your Desktop for example or a PDF folder you have created.
At this point, if your Adobe is set up correctly, you should see the Adobe Reader open a preview of the PDF file. In Adobe, you can click the MAIL button in the icon line at the top, or go to File > Email and address your email like normal and send.

IF ADOBE doesn’t automatically open and display your PDF, go to Start > Control Panel > Printers and Faxes > right click on Adobe > Properties > Printing Preferences. Make sure the “View PDF Results” option is checked… If it is not, check it, then OK out and the above instructions will work properly.

Back to Top 

How to Add 2 photo subject photo pages

This is a WCA Technical Support Bulletin - 11 July, 2001

Restructuring a Report is adding or removing addenda to create a customized skeleton to suit individual needs.

Note 1: Only Custom Skeletons can be restructured.
Note 2: Additional Addenda will be added to the report BEFORE the high lighted item in the list.
Note 3: Restructuring and other appraisal functions are covered in detail in the Appraisal User Guide. Insert the WCA CD and click on Documentation, User Guides, RealEasy Appraisals.

Create a Custom Skeleton:
Click on File > New. Select an Appraisal Type and open the Default Skeleton of choice.
Click on File > Save Skel.... Enter a name for the custom skeleton (such as CUSTOM) and respond Okay to the verification message.
Close the opened skeleton.

Restructuring Custom Skeletons:
Click on File > New. Select the Appraisal Type and open your CUSTOM skeleton.
Click on File > Utilities > Restructure Report. A list of the existing documents in this skeleton will appear at the top.
In this illustration we want 4x6 2 photo pages so scroll down in the top gray box until you see Subject Photos.
Click on that line and click Delete to delete the 3 photo addenda.
Click on the Browse button. On the left hand side under the files listing, select phot_lib.rpt by double clicking on it.
Use the DropDown Arrow (in the white bottom box) to locate the Subject Photo 2 photo 4x6 page.
Click on it to place it in the area to the left of the DropDown Arrow.
Click on Insert Into Report - It will.
Click on Okay. and Okay the Summary.
Click on File, Save Skel and resave your custom skeleton under the same name.

Back to Top 

When I print to PDF, my pages are overlapping each other or I have vertical lines through the report

Usually caused by resolution = 1200 instead of 600 in Adobe

Start > Control Panel > Printers and Faxes > Right click on Adobe > Printing Preferences > Adobe Settings (tab) (or Paper/Quality) > Default Settings=Standard [Edit] > General (Tab) Change the resolution from 1200 to 600
You also may have to:
Layout (tab) > [Advanced] > Change the Graphics Print Quality from 1200 to 600.

In a few cases the resolution had to be reduced to 300 - No explanation.
Perhaps too little RAM or too many programs launched at start up.

Back to Top 

How to transfer Quick Responses (F KEYS) from one form type to another

Use the Windows Clip Board to transfer appraisal Quick Responses from one form to another.

Open the form with the desired Quick Response. 
Select the desired field to activate it.
Select the icon with the Red T and Lightning Bolt to open the Quick Response area.
Select the desired Response at top left to display its text at bottom.
Drag your cursor over the ENTIRE text area to highlight it.
Press and hold the <Ctrl> key then tap the letter C to copy the highlighted text to the Windows Clip Board.
Note the Response Type.

Open the form and where the Quick Response is wanted.
Select the desired field where the Quick Response is wanted to activate it.
Select the icon with the Red T and Lightning Bolt to open the Quick Response area.
Select [Add]
Enter a name for the Quick Response (it will appear on a Function Key when completed).
[Okay] to record the name and place the cursor in the first position of the text area.
Press and hold the <Ctrl> key and tap the letter V to paste the contents of the Windows Clip Board into the text area.
Select the Function Key of choice
Select the Response Type noted above.
[Okay] out.

Back to Top 

Fields are too short for text... How to change the font in multiple fields permanently

To create the skel with the font changes...
1: Open a new URAR with the 3x5 skeleton.
2: Then go to Options > Format > [Select].
3: Click on every field you want to change the font in. (they will turn red). You can go through the entire form and click on every field so you only have to do this once.
4: Then right click on any of the red fields, check LOCAL FONT then OK.
5: Now click on the first field you want to change the font on, right click on it, choose Font, change the font size down, then OK.
6: Now click on the second field you want to change the font and do the same thing as step 5 until you have changed the font on all the fields you wanted to.
7:Go to FILE, SAVE SKEL, give it a new custom skel name (like Custom or MYSKEL) > OK > OK.  
Close the form.

Use your Custom skeleton instead of our defaults when you do a new appraisal... all the font's will be pre-changed.

Back to Top 

"Invalid Argument for Report Lock or Already in use" error when running a Windows 98 server

What causes corrupt report errors in REA?

CAUSE of RealEasy Appraisal report corruption:
There are so many factors that can cause corruption there is no way of determining the actual cause.

Some examples:
1: A simple glitch on the hard drive of the server in the spot where that file is stored.
2: An electrical brown out or black out.
3: A power surge.
4: Another program interfering.
5: A Windows file having trouble, causing the database file to not open.

LOTS of things.
Nothing really caused by a user doing something wrong nor a problem in our software.

Back to Top

File Index: Can I search by neighborhood?

To search by neighborhood using the file index (rolodex) feature)
We have that ability – but you must provide the Neighborhood name

Any time before you save the appraisal for the final time click on Contents > Report Profile.
In the 3rd section on the right (File Indexing/Tracking) there is an “Extra” field.
Enter your Neighborhood name there and you can search same in the Index.

Back to Top

My mouse doesn't scroll in Appraisals. What's Wrong?

Follow the website instructions to download and install the following program that will make your mouse scroll work in RealEasy Appraisals. 

http://kickme.to/katmouse  

WCA had no part in the development of this product, therefore we cannot be responsible for any changes to the program or it's functionality.

Back to Top

How to make a Macro that fills in 3 fields at once

For example the following will make ‘Average’ fill the Condition field of all 3 comps.

Open a new URAR.
Select the CONDITION field text box for COMP 1.
Click the  Red T with Lightening Bolt icon.
Click ADD (For this Example we will name it AVG/3 ) so you know it will type Average in all 3 text columns. Click Okay.
Now instead of typing, copy the text below into the Windows Clip Board (highlight it then hit CTRL and C) then paste it into the white box where you would normally type your macro (Click in the white box and hit CTRL and V).

="Average"
GO (LINE|4)
="Average"
GO (LINE|6)
="Average"
Return
Return

Assign it to a Hot Key.
Choose MACRO instead of PLAIN TEXT then click OK. You should see Average go all the way across.

Now to edit this macro you can do the same thing, call it say, Fair/3
Then cut and paste the same macro but change the word Average to the word Fair and save it as a macro.

Lastly you can change this for different fields.

Use the same concept to make many of these macros for all different fields in that section.

Several examples below:
="Ocean Front"
GO (LINE|4)
="Ocean Front”
GO (LINE|6)
="Ocean Front"
GO (LINE|2)
RETURN
RETURN
===============
another fancy one.... fills in an inputbox for all 3.
============
INSERT(INPUTBOX$("Enter for all 3", " ", ""))
go(line|4)
line|4=line|2
go(line|6)
line|6=line|2
go(line|2)
return
return
================
fancier still puts "Ocean Front" as the default (for all 3)
=================
INSERT(INPUTBOX$("Enter for all 3", " ", "Ocean Front"))
go(line|4)
line|4=line|2
go(line|6)
line|6=line|2
go(line|2)
return
return
==================
for the sake of completeness .... not meant to confuse...changes the title bar .
===================
INSERT(INPUTBOX$("View (all 3):", "THE BLUE TITLE BAR ", "Ocean Front"))
go(line|4)
line|4=line|2
go(line|6)
line|6=line|2
go(line|2)
return
return

Back to Top

How to ADD Rental Comparables to a report and use the IMPORT function

This section tells you how to create a custom skeleton and save the new page (IE Rental Comparables) in a form for future use.

Restructuring a Report is adding or removing addenda to create a customized skeleton to suit individual needs.
Note 1: Only Custom Skeletons can be restructured.
Note 2: Additional Addenda will be added to the report BEFORE the high lighted item in the list.
Note 3: Restructuring and other appraisal functions are covered in detail in the Appraisal User Guide. Insert the WCA CD and click on Documentation > User Guides > RealEasy Appraisals.

Create a Custom Skeleton:
Click on File > New. Select an Appraisal Type and open the Default Skeleton of choice.
Click on File > Save Skel.... Enter a name for the custom skeleton (such as CUSTOM) and respond Okay to the verification message.
Close the opened skeleton.

Restructuring an existing Custom Skeleton:
Click on File > New. Select the Appraisal Type and open your CUSTOM skeleton.
Click on File > Utilities > Restructure Report. A list of existing documents in this skeleton will appear at the top.
In this illustration we want Rental Comparables so scroll down in the top gray box to the very bottom and you will see a blank line.
Click on the blank line to highlight it.
Use the DropDown Arrow (in the white bottom box) to locate the Single Family Comparable Rent Schedule.
Click on it to place it in the area to the left of the DropDown Arrow.
Click on Insert Into Report - It will.
Click on Okay > Okay.
Click on File > Save Skel and resave your custom skeleton under the same name.

This section tells you how to transfer your existing report to the new custom skeleton with the Rental Addenda.
Close the report you are working on.
Select File > Open.
Do NOT open the report but find its name in the Open list and click on it once to select it.  Hold down the <Ctrl> key on your keyboard and click on Okay. A “Can’t find skeleton-----“ message will display.
Release the <Ctrl> key and click on Okay.
The list on skeletons for the report type will display – including the custom skeleton you just added the Rent Schedule to.
Select your Custom skeleton and click Okay to transfer your report data to the custom skeleton with the rent schedule.  Don’t forget to re-save your report.

Back to Top

How to save a scanned picture or license into a custom skeleton for future use

This section tells you how to create a custom skeleton and save a scanned picture or license in a form for future use.

First Scan in your license through your scanner’s software and save the scanned image as a .JPG file in the C:\tradata\image folder.
(Consult your scanner’s help file for instructions on how to scan and save an image).

Create a Custom Skeleton:
Open RealEasy Appraisals.
Click on File > New.  Select an Appraisal Type and open a Default Skeleton of choice.
Go to the page where you wish to include your scanned image… Example: Contents > Additional Addenda 2 > Fax/Scan Addendum A
Double click in the big blank space, the Image Options window will open. Click on Browse. In the Directories list (bottom right) double click on the [..] until it disappears. Now you should be in “Directory: C:\”
Scroll down on the Directories box and double click on tradata, then double click on image.
Now on the left side under files, find your scanned picture (if it was named longer than 8 characters, you will see the first few letters of the name followed by ~1)
Click on the file once to highlight it. Then click OK. You should see a preview of the picture. Click OK.
The image will be inserted into the page.
Click on File > Save Skel....  Enter a name for the custom skeleton (such as CUSTOM or License) and respond Okay to the verification message.
Close the opened skeleton.

This section tells you how to transfer the data of the appraisal you are working on to your new custom skeleton with your license.
Close the report you are working on.
Select File > Open.
Do NOT open the report but find its name in the Open list and click on it once to select it.  Hold down the <Ctrl> key on your keyboard and click on Okay. A “Can’t find skeleton-----“ message will display.
Release the <Ctrl> key and click on Okay.
The list of skeletons for the report type will display – including the custom skeleton you just added your License to.
Select your Custom skeleton and click Okay to transfer your report data to the custom skeleton with your license.  Don’t forget to re-save your report.

Back to Top

How do I update the Appraiser License Date?

Close the appraisal software.
Start > Programs > RealEasy Appraisals > Registration.
   (Your company information should display)
Define Users > Select the Appraiser’s name > Edit
Change the expiration date and <Okay> >>> <Okay> back to the desktop. 

If any appraisals were signed with the “old” date, resigning them will pull in the “new” date.

Back to Top

Windows XP ONLY- MS-DOS Error message when starting REA: autoexec.nt

THE CAUSE OF THIS ERROR IS A SPYWARE INFECTION. IF YOU DO NOT HAVE A SPYWARE REMOVER INSTALLED, INSTALL ONE (WE RECOMMEND SPY SWEEPER MADE BY WEBROOT AT ANY LOCAL BEST BUY/CIRCUIT CITY FOR APPROX $30), MAKE SURE THE SPYWARE DEFINITIONS ARE UP-TO-DATE, THEN RUN A FULL SCAN ON THE COMPUTER AND REMOVE ANY INFECTIONS OF SPYWARE. THEN CONTINUE ON AND COMPLETE THE STEPS IN THIS EMAIL FROM MICROSOFT.

If you would like to know more about what spyware is visit the Microsoft link below.

http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

NOTE: WHEN THE BELOW INSTRUCTIONS ASK YOU TO INSERT THE CD... IT's REFERRING TO THE WINDOWS INSTALLATION CD.

Error message when you install or start an MS-DOS or 16-bit Windows-based program

SYMPTOMS
If you try to start or install an MS-DOS-based or a 16-bit Windows-based program on your Windows XP-based computer, you may receive an error message that is similar to the following:
16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
Although you may be prompted to quit the program or ignore the error message, either selection makes the program quit.

CAUSE
This issue may occur if one or more of the following files are missing or damaged: Autoexec.nt

RESOLUTION
To resolve this issue:
1.        Insert the CD into the CD drive or DVD drive.
2.        Click Start, and then click Run.
3.        In the Open box, type cmd, and then click OK.
4.        At the command prompt, type the following commands, pressing ENTER after each command:
expand CD-ROM Drive Letter:\i386\config.nt_ c:\windows\system32\config.nt
expand CD-ROM Drive Letter:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
expand CD-ROM Drive Letter:\i386\command.co_ c:\windows\system32\command.com
exit
5.        Start or install the program. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.
FOR MORE INFORMATION see Microsoft's webpage at http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

Back to Top

How to Add Additional General Photo Pages and use the IMPORT function

This section tells you how to create a custom skeleton and save the new page (IE more fax/scan addendum) in a form for future use.

Restructuring a Report is adding or removing addenda to create a customized skeleton to suit individual needs.
Note 1: Only Custom Skeletons can be restructured.
Note 2: Additional Addenda will be added to the report BEFORE the high lighted item in the list.
Note 3: Restructuring and other appraisal functions are covered in detail in the Appraisal User Guide. Insert the WCA CD and click on Documentation > User Guides > RealEasy Appraisals.

Create a Custom Skeleton:
Click on File, New. Select an Appraisal Type and open the Default Skeleton of choice.
Click on File > Save Skel.... Enter a name for the custom skeleton (such as CUSTOM) and respond Okay to the verification message.
Close the opened skeleton.
Restructuring Custom Skeletons:
Click on File > New. Select the Appraisal Type and open your CUSTOM skeleton.
Click on File > Utilities > Restructure Report. A list of the existing documents in this skeleton will appear at the top.
In this illustration we want additional General photo Pages so
scroll down in the top gray box until you see General photo Page #1 and General photo Page #2.
Click on the blank line immediately following General photo Page #3 to high light it.
Click on the Browse button. On the left hand side under the files listing, select phot_lib.rpt by double clicking on it.
Use the DropDown Arrow (in the white bottom box) to display the General Photo page #3.
Click on the one you want to add to your report - it will be placed in the area to the left of the DropDown Arrow
(usually this will be adding General Photo page #3)
Click on Insert Into Report - It will.
The active General Photo page will automatically set itself to the next one in line (General Photo page #4).
Click on Insert Into Report to add as many general photo pages as necessary.
Click on Okay. and Okay the Summary.
Click on File, Save Skel and resave your custom skeleton under the same name.

This section tells you how to transfer the data of the appraisal you are working on to your new custom skeleton with the extra General Photo Addenda.
Close the report you are working on.
Select File > Open.
Do NOT open the report but find its name in the Open list and click on it once to select it.  Hold down the <Ctrl> key on your keyboard and click on Okay. A “Can’t find skeleton-----“ message will display.
Release the <Ctrl> key and click on Okay.
The list of skeletons for the report type will display – including the custom skeleton you just added the extra General Photo Addenda to.
Select your Custom skeleton and click Okay to transfer your report data to the custom skeleton with the extra General Photo Addenda.  Don’t forget to re-save your report.

Back to Top

How to ADD Additional Sketch Pages and import an old report/drawing's Sketch pages

This section tells you how to create a custom skeleton and save the new page (IE more sketch pages) in a form for future use.
Restructuring a Report is adding or removing addenda to create a customized skeleton to suit individual needs.
Note 1: Only Custom Skeletons can be restructured.
Note 2: Additional Addenda will be added to the report BEFORE the high lighted item in the list.
Note 3: Restructuring and other appraisal functions are covered in detail in the Appraisal User Guide. Insert the WCA CD and click on Documentation > User Guide > RealEasy Appraisals.

Create a Custom Skeleton:
Click on File > New. Select an Appraisal Type and open the Default Skeleton of choice.
Click on File > Save Skel.... Enter a name for the custom skeleton (such as CUSTOM) and respond Okay to the verification message.
Close the opened skeleton.

Restructuring Custom Skeletons:
Click on File > New. Select the Appraisal Type and open your CUSTOM skeleton.
Click on File > Utilities > Restructure Report. A list of the documents will appear at the top.
In this illustration we want additional Sketch pages so
scroll down in the top gray box until you see Sketch and Sketch B.
Click on the item immediately following Sketch B to highlight it.
Use the DropDown Arrow (in the white bottom box) to display the Sketch pages.
Click on the one you want to add to your report - it will be placed in the area to the left of the DropDown Arrow
(usually this will be adding Sketch C)
Click on Insert Into Report - It will.
The active Sketch page will automatically set itself to the next one in line (Sketch D).
Click on Insert Into Report to add as many Sketch pages as necessary.
Click on Okay and Okay the Summary.
Click on File > Save Skel and resave your custom skeleton under the same name.

This section tells you how to transfer the data of the appraisal you are working on to your new custom skeleton with the extra Sketch Addenda.
Close the report you are working on.
Select File > Open.
Do NOT open the report but find its name in the Open list and click on it once to select it.  Hold down the <Ctrl> key on your keyboard and click on Okay. A “Can’t find skeleton-----“ message will display.
Release the <Ctrl> key and click on Okay.
The list of skeletons for the report type will display – including the custom skeleton you just added the extra Sketch Addenda to.
Select your Custom skeleton and click Okay to transfer your report data to the custom skeleton with the extra Sketch Addenda.  Don’t forget to re-save your report.

If you have already drawn a sketch with multiple pages you will have to open the sketch and make some kind of change (even if just moving some text or a dimension) and resave it.

Back to Top

How to print a list of all your appraisals you've done

*Note: This is for customers that do not have RealEasy Office Plus. Please note that this can be done much more easily in RealEasy Office Plus.
If you haven't installed the new index install it.  You should also run the Rebuild option to ensure all entries are correct.

Do a search on whatever (like your state so you get all appraisals that have the state filled in). Select the View List option.
***If you do not have the View List option, you don't have the latest index version installed.
Select the Save button - lower left corner.
Set the name and folder location as desired and Save.
Open the file with Word Pad then Edit - Print – whatever.
Note that the entire Index will be saved so it will be necessary to delete unwanted items. This shouldn't be too bad - for instance if form type is selected they would all be together and not much trouble to delete out the unwanted ones

Back to Top

Error 1309 opening Appraisals on a DELL PC

Back to Top

F Keys not functioning in REAppriasals